Shipping & Policies

Digital downloads

File delivery

Your files will be available to download once payment is confirmed.

Shipping

Processing time

The time I need to prepare an order for shipping varies. For details, see individual items.

Estimated shipping times

  • North America : 3 - 7 business days

I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Payment Options

Secure options
  • Accepts Etsy gift cards

Returns & Exchanges

I gladly accept returns and exchanges

Just contact me within: 5 days of delivery

Ship items back to me within: 21 days of delivery

I don't accept cancellations

But please contact me if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalized orders
  • Digital downloads
  • Items on sale

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Privacy policy

I will only use your shipping and billing address, and contact information

  • To communicate with you about your order
  • To fulfill your order
  • For legal reasons (like paying taxes)

Frequently Asked Questions

Shop hours:

My hours are Monday-Friday 8:00am- 5:00pm cst.
However, I do work the occasional weekend. Messages that I receive over the weekend, will be answered on Monday.

Wholesale availability

Bulk orders receive a 15% off discount. Contact me if your order will be over $100 to receive this discount

When can I see my proof

After purchase, I will begin working on the design for you.
But orders are done on a first come first serve basis. There may or may not be other customers ahead of your order.
If you need the order done ASAP, please purchase the RUSH PROCESSING here...
https://www.etsy.com/listing/251252127/rush-my-ordermake-it-fasterhurry?ga_search_query=rush&ref=shop_items_search_3
I will send you a proof to look over after a few days, sometimes sooner.
Please check your ETSY inbox often for this.
Once you approve the design the order will be processed and shipped.

Reorders of Custom Work

I keep all designs on a few different resources for future reorders.
If you need to place an order of the same card design just let me know the item and how many.

About the Card Stock Paper

I only use 80lb cover stock paper. It is a very strong paper to use for jewelry.
I have been using this weight of paper for over 20 years with no issues.
♦Black paper CANNOT be printed on. It's for blank cards only.
♦Birch is lightly speckled for a more natural looking paper and very popular
to use because it won't compete with the colors in the jewelry.
♦Kraft is great for natural looking jewelry and perfect with just black ink.
♦White Linen is a textured paper with a look and feel of elegance
with any jewelry style.
♦Creme Brulee is an ivory textured paper, great for all jewelry types.
♦Vanilla Chai is a cross between dijon mustard and vintage paper and is also textured.
♦Periwinkle is a soft smooth surface paper with specks of fibers

Can I add my logo?

Add your logo, text to this item
by adding the Logo Add On listing found here .......
https://www.etsy.com/listing/191289729/make-it-custom-create-your-own-card-add?ref=shop_home_feat_1
Orders that request text or a logo added to the order
but did not purchase the Logo Add On listing will receive blank cards.
Send me your good quality logo here as an attachment.
Let me know the info you want on the items

I will send you a proof to look over after a few days, sometimes sooner.
Please check your ETSY inbox often for this.
Once you approve the design the order will be processed and shipped.

Custom and personalised orders

There is a 20% NON-refundable charge ( re-stocking fee of sorts) for all custom orders that were cancelled after I sent the proof to approve. The charge is for the work and time involved in taking the time to make the custom design for you.

Legal imprint